Introduction
This Privacy Policy outlines how ReiseBegleiterAI (“we,” “our,” or “the Platform”) collects, uses, and protects your personal information. This policy is intended for users located in Switzerland who rely on our AI-based travel planning platform to design itineraries, receive hotel recommendations, and optimize travel routes. We operate in compliance with Swiss Federal Act on Data Protection (revFADP), GDPR, and data security best practices applicable to our user base.
Privacy Policy
We collect and process various types of personal data to provide and personalize your travel planning experience. The types of data collected include:
Identification data: name, email address, contact preferences
Travel preferences: destination, travel dates, hotel and activity selections
Interaction data: chat inputs, location settings (if enabled), feedback on recommendations
Technical data: device type, browser details, language preferences, IP address
Purpose of processing:
Generate AI-assisted travel routes and personalized recommendations
Enable hotel and activity bookings via partner systems
Communicate updates and confirmations related to planned trips
Analyze anonymized usage data to improve route accuracy and content relevance
Comply with legal obligations and detect misuse or fraud
Data is securely stored in Switzerland or EEA-based infrastructure and retained only for the period necessary to fulfill the purposes listed above, unless extended by legal obligations.
GDPR
As per the General Data Protection Regulation and Swiss data protection law, users have the following rights:
To access the personal data we hold about you
To correct or update incorrect or outdated information
To request deletion (“right to be forgotten”) of your data
To restrict or object to data processing in specific circumstances
To receive a copy of your personal data in a portable format
To withdraw previously given consent
Legal basis for data processing includes:
Your explicit consent for personalization or email communication
Contractual necessity to fulfill travel planning services
Our legitimate interest in maintaining service functionality and user satisfaction
Compliance with Swiss or EU legal requirements
Cookie Policy
4.1 Types of Cookies Used
ReiseBegleiterAI utilizes cookies and related tracking technologies to support seamless interaction. We use:
Essential Cookies: required for basic platform functions such as authentication and itinerary saving
Preference Cookies: store currency, language, and region settings for smoother return visits
Analytical Cookies: track usage patterns to enhance route efficiency and content accuracy
Third-party Cookies: used by integrated hotel or booking APIs to finalize external reservations
4.2 How to Disable Cookies
You may manage or disable cookies via your browser settings. You can also withdraw consent using the in-app cookie management tool. Please note, disabling essential cookies may impact your ability to save or export trip itineraries.
Disclosure to Third Parties
We do not sell or rent personal data. We share limited data only with:
Hotel aggregators or booking platforms when you proceed with reservations
API providers for mapping, geolocation, and travel data enrichment
Service partners supporting data analytics or infrastructure operations
Government agencies, only when required by Swiss or international law
All third parties are contractually bound to safeguard your data and comply with CH and EU standards.
Data Security Measures
We implement comprehensive data protection mechanisms, including:
HTTPS encryption across all user interactions
Zero-access architecture for sensitive travel data
Periodic vulnerability scans and independent security audits
Role-based internal access protocols
Multi-region backups and disaster recovery safeguards
Effective Date
This Privacy Policy takes effect on June 24, 2025. Any significant updates will be communicated directly through your account or the platform interface. We recommend reviewing this policy periodically to stay informed about how your data is handled.